FAQ

Answers about ordering, payment, delivery, warranty and claims.
What is XJ Brands?
XJ Brands is a luxury fashion and exclusive shopping space where you can order premium bags and accessories with personal support, secure payment, and free express worldwide delivery.
What main client problem does XJ Brands solve?
We help clients get the luxury accessory they want without years of waiting, without difficult independent searching, and without unnecessary organizational hassle. The client gets a clear guided path: choosing a model, placing the order, secure payment, production, and delivery to the door.
Do I need to register in advance?
No. You do not need to create an account in advance. The Mini App signs you in through Telegram. On the website, you can confirm your contact through Telegram or email during checkout: if an account already exists, you will be asked to sign in; otherwise, an account will be created automatically.
How do I place an order?
You can place an order on the website or in the Mini App. Open the catalog, choose a product, add it to the cart, and proceed to checkout. Then enter the recipient and delivery details, confirm your contact, choose a payment method, and confirm the order.
What can I find in the catalog?
The catalog includes: • exclusive bags and suitcases • a wide assortment with detailed photos and descriptions • rare and limited models • handmade items • custom tailoring options based on client preferences
How is the item made?
Each item is made by hand. This is handmade work, not mass production.
What are the items made from?
The same materials, the same production methods, and the same hardware are used as in the corresponding boutique-level model.
How long does production take?
Production usually takes from 3 to 10 days.
Why can production take longer?
If a complex material is selected, production may take longer. This can happen when the material is harder to find or match, for example because of texture or leather pattern specifics.