FAQ

XJ Brands is a luxury fashion and exclusive shopping space where you can order premium bags and accessories with personal support, secure payment, and free express worldwide delivery.

We help clients get the luxury accessory they want without years of waiting, without difficult independent searching, and without unnecessary organizational hassle. The client gets a clear guided path: choosing a model, placing the order, secure payment, production, and delivery to the door.

No. Separate registration is not required. The Mini App works through Telegram.

Open the catalog, choose the product, add it to the cart, and proceed to checkout. Then fill in the recipient details, enter the delivery address, choose a payment method, and confirm the order.

The catalog includes: • exclusive bags and suitcases • a wide assortment with detailed photos and descriptions • rare and limited models • handmade items • custom tailoring options based on client preferences

Each item is made by hand. This is handmade work, not mass production.

The same materials, the same production methods, and the same hardware are used as in the corresponding boutique-level model.

Production usually takes from 3 to 10 days.

If a complex material is selected, production may take longer. This can happen when the material is harder to find or match, for example because of texture or leather pattern specifics.

Yes. We provide free express worldwide delivery.

International delivery usually takes 7 to 10 business days.

No. Delivery is free for the client.

No. Delivery is provided without additional duties or extra payments for the client.

Bags are shipped by reliable international carriers UPS and FedEx. Delivery to the Russian Federation and Belarus is handled through CDEK.

After the order is shipped, the client receives a tracking number that can be used to follow the parcel movement and delivery status.

The following payment methods are currently available: • PayPal • card transfer in KZT • card transfer in USD • USDT TRC20 • USDC ERC20 • USDT ERC20

Yes. Reliable and secure payment methods are available, including PayPal, bank transfers, and cryptocurrency.

After choosing a crypto method, the client receives payment details for the transfer. After payment, a confirmation must be sent, usually the transaction TXID.

TXID is the unique identifier of a cryptocurrency transaction. It can be found in the transaction history of your wallet or exchange.

No. You must send only the specified coin and only through the specified network. A mistake in the network or asset can lead to loss of funds.

The project is based on: • many years of work with clients • reputation and a stable client base • handmade production • boutique-level materials and hardware • secure payment methods • free express worldwide delivery • quality guarantee commitments

Yes. If the client finds a difference from the boutique version of the corresponding model, we guarantee item replacement or a refund.

When receiving the delivery, you must: • record an unboxing video • record the condition of the packaging • record the tracking number match • show the contents • show the completeness of the package • make a full overview of the item itself

The 48-hour period starts from the moment the delivery service records the delivery time of the shipment.

The buyer has 48 hours from the moment the delivery service records the delivery to compare the item with the corresponding product in an official boutique.

If any discrepancy is found, you must: • record it on video • submit a request through the ticket system within the same 48 hours

You must attach: • the unboxing video • the comparison video • a description of your concerns or requirements It is also important that the video clearly shows: • the disputed details of the item • the condition of the product • signs of mismatch compared with the boutique model

To receive a free replacement or a refund, you must: • submit a request through the ticket system • describe your concerns or requirements in detail • attach the unboxing video • attach the comparison video • send the request within 48 hours from the moment the delivery service recorded the delivery

If no ticket is created within 48 hours from the moment the delivery service recorded the delivery, no refund or replacement will be processed for that claim.

A refund or replacement is provided if the client recorded the discrepancy within the established period, opened a ticket, and submitted the required video materials for review.

If the order has not yet gone into production or has not yet been shipped, you should contact support through the ticket system as quickly as possible and clarify the order status.

You can track the order status inside the Mini App in the orders section.

You can contact us: • through the ticket system in the Mini App • via Telegram • via Instagram • via WhatsApp

You should check that the payment confirmation was sent correctly. If everything was sent properly, contact support through the Mini App or open a ticket.

Yes. Real reviews from clients around the world are one of the project advantages.